Support

Shipping Information

We can ship all in-stock orders in 1-3 business days as your payment has cleared. All items are inspected before dispatch and are carefully hand-packed. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held responsible for any damage that may have occurred in transit. Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then click “Estimate Shipping” from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination. We will ship according to the shipping address you provided, please notify us any address change before your order is marked “Shipped” to avoid parcel loss.

We offer registered Air mail and courier service. To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for orders over $200. If the Registered Airmail shipping is a must for you, please leave us a comment. We will adjust the shipping cost manually and inform you to continue to checkout. But we regret that we can’t hold the responsibility for the possible loss.

Parcels that are going through airmail are charged US$2 per 10g including handling and package fee. It normally takes 7 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.

If your order by Air mail is notified as “Traceable” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel and take all possible measures to track the parcel.

Your parcel will take not more than 5 days to reach you though the courier service. You’ll be given a tracking ID which you can use to track your parcel online with the courier company.

You should expect to pay any amount charged by the government in your respective country (If ordered outside Sri Lanka). This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support you as much as possible.

Payment Information

Payment Term is DELIVERY AGAINST PAYMENT, we DO NOT accept C.O.D. orders.

We accept the PayPal, Credit Card and Wire Transfers (also known as Telegraphic Transfer or T/T).

All PayPal and Credit Card transactions are processed by 2Checkout which is one of the most reliable payment gateways in the world. We don’t gather your credit card information in our site. We will transfer you to a secure page hosted by 2Checkout as a security measure to protect your privacy. It is also possible to transfer your PayPal balance through this service.

Wire Transfers can only be used on orders with a grand total (subtotal plus all additions and deductions shipping fees excluded) of at least $500. For order greater than $2000, Wire Transfers is preferred. In this circumstance, 3% extra discount will be applied for the grand total (subtotal plus all additions and deductions,shipping fees excluded).

You will need to take a print-out from the proforma invoice, take it bank and transfer the total mentioned in the invoice to our bank. To obtain bank information, please email us on [email protected].

Wire transfer payments usually take 3-5 business days to clear. We will not ship your order until your payment is verified by our bank. Please send a copy of the Wire transfers receipt to our customer service, it is not sufficient to release an order, but will help to push the delivery date.

Warranty

We guarantee to provide accurate descriptions and high-quality product. If you have any problems with your order, please notify us within 60 days from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone

Return Policy

If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for a refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: [email protected] for return authorization. 

No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ‘played with’ product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above mentioned conditions. 

Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.